TRUST & COMPLIANCE

Purchasing a container house is a major decision. TerraBox AB is committed to operating transparently, responsibly, and in full compliance with EU regulations. This page summarizes how we protect our customers at every stage of the process.

1. EU-Compliant Company

TerraBox AB is a Swedish registered company operating under Swedish law and EU consumer protection regulations.

Registered in Sweden
EU VAT registered
Contracts governed by Swedish law
EU-wide consumer protection standards apply

2. Clear & Transparent Purchase Process

We follow a structured and transparent purchase process designed to protect both parties:

Clear pricing and scope definition
Written agreements before production starts
Defined payment milestones
No full upfront payment
Final payment only after on-site assembly

3. Buyer Protection & Consumer Rights

Private consumers are protected by EU distance selling and consumer protection legislation.

14-day right of withdrawal for standard models until production starts
No withdrawal for custom-designed projects once design is approved
Clear cancellation rules tied to production stages
Formal complaint and dispute resolution procedures

4. Secure Payments

Payments are handled through trusted, industry-standard providers:

Stripe
Klarna
PayPal
Bank transfer

TerraBox AB does not store full payment card details. All online transactions are encrypted and processed by the respective payment providers.

5. Delivery & Shipping Safeguards

Container houses are delivered under DAP (Delivered At Place) terms to the customer’s site.

Transport to the agreed site included
Unloading onto ground included where truck access allows
Clear allocation of responsibilities for cranes, foundations, and permits
Risk transfers only after unloading has been completed

6. Warranty & Defect Protection

TerraBox AB provides clear warranty coverage:

5-year structural frame warranty
2-year manufacturing defect warranty
Manufacturer warranties on components and appliances

Warranty terms clearly define what is covered and how defects are handled, ensuring predictable outcomes for customers.

7. Data Protection & Privacy

Customer data is handled in accordance with the General Data Protection Regulation (GDPR).

Data collected only for legitimate business purposes
No unnecessary data sharing
Secure systems and controlled access
Explicit opt-in for marketing communications

8. Fair Complaints & Dispute Resolution

We aim to resolve issues directly and professionally.

Written complaint handling procedures
Access to the Swedish National Board for Consumer Disputes (ARN)
Access to the EU Online Dispute Resolution (ODR) platform
Clear jurisdiction under Swedish law

9. Ethical & Long-Term Approach

TerraBox AB focuses on long-term customer satisfaction rather than short-term sales. Our processes are designed to minimize misunderstandings, protect both parties, and deliver durable, compliant container housing solutions.