COMPLAINTS & DISPUTE RESOLUTION
TerraBox AB aims to deliver high-quality container housing solutions and to handle any complaints in a fair, transparent, and efficient manner. This page explains how customers can submit complaints and how disputes are resolved.
1. Submitting a Complaint
If you are dissatisfied with any aspect of your purchase or delivery, we encourage you to contact us as soon as possible so we can address the issue.
Complaints should be submitted in writing and include:
- Order or project reference number
- Description of the issue
- Relevant documentation or photos, if applicable
Complaints can be sent to:
TerraBox AB
Härevägen 22
855 97 Indal
Sweden
Email: contact@terrabox.info
Phone: +46 10 1388 218
2. Handling of Complaints
TerraBox AB will acknowledge receipt of a complaint and investigate the matter in good faith.
Our aim is to:
- Clarify the facts
- Assess applicable warranty or contractual terms
- Propose a reasonable solution
We strive to respond within a reasonable time depending on the nature and complexity of the complaint.
3. Consumer Dispute Resolution (EU)
If a dispute cannot be resolved directly with TerraBox AB, private consumers within the EU may seek external dispute resolution.
Swedish consumers may contact the National Board for Consumer Disputes (ARN):
ARN
Box 174
101 23 Stockholm
Sweden
Website: www.arn.se
Consumers residing in other EU countries may use the EU Online Dispute Resolution (ODR) platform:
Website: https://ec.europa.eu/consumers/odr
4. Court Proceedings
If no resolution is reached through alternative dispute resolution, disputes may be brought before the competent courts in Sweden.
Swedish law shall apply to all disputes.
5. Business Customers (B2B)
For business customers, disputes shall be resolved exclusively in accordance with the agreed contract and Swedish law.
6. Language Version
In case of discrepancies between language versions of this policy, the English version shall prevail.